Some of the damn-finest customer service I have ever received…
Dear Mr. Verhalen:I recently ordered a seat cover from The Seat Shop for my truck, and unfortunately received the wrong color of leather, so I called and spoke with Mr. Hunter Swindell. Mr. Swindell immediately and proactively began the process of making this right. After a bit of research on his part, he was able to determine that I had an unusual color of leather and informed me that he would obtain the correct color leather and make me the the correct cover. I had several interactions with Mr. Swindell throughout this process and found him to be exceptionally professional and expedient with excellent communication – the absolute embodiment of what customer service should be! I have never been more pleased at the end of a transaction, as I am of this one. Allow me to congratulate you, Mr. Verhalen, on an outstanding employee in Hunter Swindell and on some of the damn-finest customer service I have ever received. I will most certainly be recommending The Seat Shop to everyone I know. Keep up the good work!
Nathanial, Santa Barbara, CA
12/20/2010
No comments yet... Be the first to leave a reply!